Policies & Terms
Last updated: October 4, 2026
Clear information for a confident glam experience. Questions? Contact cycthemua@gmail.com or 850-745-4979.
Privacy Notice
Cyc the MUA, based in Houston, Texas, uses information you provide through inquiries, bookings, purchases, and messages to respond to you and deliver services. This may include your name, email, phone number, booking details, and messages. Please do not send payment card details or sensitive personal information through contact forms or chat.
Our website and service links use providers including Wix, Calendly, Zoom, and Stan Store. Information may be processed by the provider you use for hosting, scheduling, payments, communications, or virtual sessions. Their own privacy notices and terms also apply. Payment information is handled through the checkout provider.
Cookies and similar technologies may support website functions and, where configured, measurement or marketing. Manage cookies through available site controls and your browser settings; blocking some cookies may affect features. External services have separate cookie controls.
We retain information for service delivery, business records, and applicable legal obligations. Retention varies with the record and provider. Email cycthemua@gmail.com to request access, correction, or deletion, or to ask about privacy choices available under applicable law. We may need to verify your identity and retain records required by law. If you disagree with our response, contact the same address to request a review.
The website includes an AI-assisted chat. Responses can be incomplete or inaccurate; contact Cyc directly to confirm booking details or policies. Avoid sharing sensitive information in chat. For marketing emails, use the unsubscribe option where provided or contact us to stop marketing messages. Essential booking messages may still be needed.
Booking & Class Terms
Our services are virtual makeup instruction on Zoom. You apply your own makeup using your own supplies. Review the service description, price, duration, and preparation instructions before booking. Your confirmation identifies the session time and connection details. Paid reservations are subject to the payment instructions shown at checkout. Private groups and bridal experiences begin with a consultation to agree on scope and arrangements.
Prepare your makeup, clean tools, device, and reliable internet before class. Follow product instructions and avoid products that irritate your skin. Instruction is educational and does not replace medical advice. Individual results vary. Please treat the instructor and other participants respectfully. Class materials are for your personal learning; do not redistribute or sell them. Do not record or share a session, other participants’ images, or personal details without their permission. Any host recording requires advance notice and participant permission.
Cancellations & Rescheduling
Cancel at least 12 hours before your scheduled start time for a full refund. Cancellations within 12 hours and no-shows are nonrefundable. Rescheduling requires at least 12 hours’ notice and is subject to availability. For free consultations, no fee or refund applies; please cancel or reschedule promptly.
How to Request a Change
Use the cancellation or rescheduling link in your confirmation email, or email cycthemua@gmail.com with your name, service, and booking date. Email requests are measured by the time received. Deadlines are based on your confirmed session start time, not the date you booked.
Late Arrivals
Private sessions end at the original scheduled time; late arrival does not extend the session or qualify for a partial refund. Group classes begin on time, and missed instruction is not repeated individually.
Private Groups & Bridal Experiences
The cancellation deadline applies to the entire group booking. One guest’s absence does not cancel the group reservation or qualify for a partial refund. Guest substitutions may be arranged before class by contacting us. Changes to group size or scope must be agreed upon before the session.
Host Cancellations & Technical Issues
If Cyc the MUA cancels, you may choose a full refund or a replacement date. If a host-side technical issue prevents delivery, we will offer a replacement session or a refund for the undelivered portion. Please test Zoom, your device, and internet beforehand. Student-side technical problems do not automatically qualify for a refund; contact us promptly so we can assist and discuss available options.
Refunds
Eligible refunds are initiated within 5 business days to the original payment method. Your bank or payment provider determines when funds appear. Refunds are processed separately from cancelling a booking. These terms do not limit rights that cannot be waived under applicable law.
Accessibility & Support
We welcome requests for help accessing the website, booking, or participating in virtual instruction. If you encounter a barrier, email cycthemua@gmail.com or call 850-745-4979. Tell us which page or service you need and the support or alternative format that would help. Please contact us before your session to discuss accommodations and available options.
Updates & Questions
Updates will appear here with a revised date. For questions about privacy, policies, or your booking, contact cycthemua@gmail.com. Keep your confirmation email and review the terms presented with your booking.